Frequently Asked Questions

This page has all the information you need to place an order on our site

PAVLENKI Support Team

How do I contact Pavlenki Support?
Our team will be happy to assist you. Call: +38 (095) 475-44-43


How to choose the right size?
Our products fit into the average size of a woman's head.
If you want to order our products individually - read the question "How to make a correct head measurement?"
How to make a correct head measurement?
Measurements are made in the case of individual products.
For your order to be processed, after making the measurements, you can send it to pavlenki.
or Telegram chat bot:


How long is the order processed?
The order processing time is 15-30 minutes.
Orders are processed from Monday to Saturday from 10-00 to 20-00
What if I can't place an order?
We recommend that you contact customer support by phone: +38 (095) 475-44-43
Can I cancel my order after placing it?
To change or cancel your order, you should contact our customer support team as soon as possible by phone: +38 (095) 475-44-43
My order has not arrived yet, could you tell me where it is?
If your order does not arrive within the estimated delivery date, we will try to help you
Before contacting us, please check the delivery status of the parcel by declaration number.

If your parcel is not being tracked, please contact customer support as soon as possible by phone: +38 (095) 475-44-43


What Payment Methods do you accept?
You can use LiqPay or credit cards (Visa / Mastercard) to pay for your order.

Once your order is confirmed, the value of the item will be deducted from your credit card. Your data is secure because we take it very seriously. We are also very serious about fraud, so all credit and debit cardholders are subject to review and authorization by your bank.

Cash on receipt (cash on delivery) is also possible.

To do this, you need to make a prepayment of 10% before you start packing the order. We only work on partial prepayment.
Is my payment secure and can I make online purchases securely?
We use LiqPay to ensure the full security of your payment. With LiqPay, your payment is made directly to our bank secure server. Your credit card information will never be transferred to us, and we will not be able to access your bank details: the transaction is between you and our bank.

To ensure a secure credit card transaction, LiqPay uses Visa and MasterCard PCI-DSS security policies in conjunction with 3DSecure for online purchases. These security policies protect your account from unauthorized use of your credit card online.

In practice, as soon as your order is verified on our website, you will be redirected to a secure LiqPay server to complete your credit card payment. You can now enter your bank details: they will be automatically encrypted to guarantee payment confidentiality and prevent fraud. Your Internet browser is in secure mode: http: // .. becomes https: // .. ("s" means "secure") and the lock symbol confirms that your connection is encrypted and secure. Authorization servers will then verify payment and fraud prevention and fraud data. SSL encryption technology ensures the security of the data you enter during bank transactions. This data cannot be detected, intercepted or used by third parties.
Why is my payment declined? What should I do if my order is declined?
Your credit card payment may be declined for the following reasons:

  • Check your card details to make sure the information is correct (e.g., expiration date, card type, billing address)
  • Make sure the security code is correct - it's three or four digits on the back of your card.
  • Your card bank may have declined your payment - in which case we recommend contacting your bank's technical support.
If you have tried all of these steps but your payment is not successful, please contact our customer support team at: +38 (095) 475-44-43


How is shipping done?
The dispatch is made by the National Post of Ukraine "UkrPoshta" or convenient for you delivery service (DHL, Meest Express).
  • CIS countries. Cost from $ 15 (depends on $ course and parcel weight) up to 8 business days
  • Europe. Cost from 20 € (depends on the course € and the weight of the parcel) from 8 to 10 business days
  • America. Cost from $ 18 (depends on $ course and parcel weight) from 10 to 14 business days

Return of the goods

Is it possible to return the goods?
You can return the product within 14 days in accordance with the law, but in good condition. The product does not have to be operated, which will be rigorously inspected.

Individual order is non-refundable. Adjusting product size for a separate price is possible. To avoid such problems, carefully check your measurements.

Before returning, we advise you to contact our Customer Service at: +38 (095) 475-44-43

Information about PAVLENKI WORKSHOP

Where is your showroom?
Our showroom is located in Kiev, vul. Bohdan Khmelnytsky 50
Work time:
Mon - Sat 11am - 8pm
Sunday is the day off
Where can I get more information about Pavlenki?
You can find all the necessary information on the About Products and About Company page.
You can also stay up-to-date with our latest newsletter.
If you have any questions, please call the manager or contact us by phone
+38 (095) 475-44-43